Dementia and Aged Care Services (DACS) is a trusted provider of tailored community care services across New South Wales. Our mission is simple yet powerful: to enhance the quality of life for older Australians by supporting them to remain independent, connected, and thriving in their own homes and communities.

We are now seeking a motivated and experienced Client Relations Manager to take the lead in driving service delivery and business growth across the Central Coast and surrounding regions. If you’re passionate about client care and ready to take the next step in your career, this is an exciting opportunity to make a lasting impact in a rapidly evolving sector.

About the Role
This full-time position combines the rewarding elements of case management with the strategic drive of business development. As the Client Relations Manager, you’ll play a key role in the continued success and expansion of our Home Care Package program. You will work closely with referrers, stakeholders, and the community to deliver high-quality services while identifying opportunities for growth.

Your responsibilities will include:

• Managing end-to-end coordination of Home Care Packages, including in-home assessments, care planning, referrals, and budget management.

• Building and maintaining strong relationships with clients, families, referrers (ACAT, RAS, Care Navigators), and local networks.

• Identifying and cultivating new business opportunities to expand DACS' footprint in the Central Coast and surrounding regions.

• Supporting the upcoming transition from the current Home Care Program to the new Support at Home model launching 1 July 2025.

• Providing leadership and support to staff involved in care delivery.

• Collaborating with internal teams to ensure exceptional client experiences and service quality.

What You Bring

• Proven experience in community or aged care case management, ideally with Home Care Packages.

• A strong understanding of consumer-directed care and current aged care reforms.

• Demonstrated ability to identify growth opportunities and foster external partnerships.

• Excellent interpersonal and communication skills, with a client-first mindset.

• Experience working with ACAT, RAS, care navigators, and other key stakeholders.

• Diploma or higher-level qualification in aged care, community services, health, or a related discipline (highly regarded).

• Sound computer literacy and documentation skills.

• Empathy, initiative, and a deep respect for the rights and needs of older individuals.

• Open driver’s licence and willingness to travel within the Central Coast and surrounding areas.

• National Police Check clearance (or willingness to obtain).

In return, you will receive:  

• Competitive salary with access to salary packaging to increase your take-home pay

• Ongoing training and professional development opportunities

• A supportive and inclusive team environment within a highly respected not-for-profit

• The opportunity to create meaningful outcomes for individuals and communities

If you are enthusiastic and can demonstrate empathy and understanding towards the needs of older people, we would love to hear from you. Join our team at DACS NSW and become an integral part of our mission to enhance the lives of those in our care. Dementia and Aged Care Services (DACS NSW) is a division of Alzheimer's Qld.