Dementia and Aged Care Services (DACS) is a specialist provider of community and in-home aged care services across NSW, supporting older people, people living with dementia, and their carers to live independently, safely, and with dignity.

DACS delivers person-centred services that promote choice, independence, and meaningful connection, supported by strong community partnerships and a commitment to high-quality, compliant care.

DACS is currently recruiting for the Client Relations Manager supports clients and carers to access high-quality, person-centred community and in-home aged care services. This role focuses on care coordination, client engagement, service optimisation, workforce support, and local relationship building.

Major key Responsibilities of the role:

• Provide clear advice and support to clients and carers across aged care funding and service options.
• Support clients to identify goals and develop, implement, and review personalised support plans.
• Assess care needs and coordinate services to promote independence, wellbeing, and community participation.
• Monitor service delivery, resolve issues, and escalate concerns when required.
• Maintain accurate client records in VisualCare and support timely timesheet and payroll processes.
• Facilitate client referrals, admissions, and exits to ensure smooth transitions.
• Build strong relationships with clients, carers, and local providers, promoting DACS services.
• Support workforce coordination, training activities, recruitment, and team meetings as required.
• Contribute to service growth, client conversion, and continuous improvement initiatives.

Skills & Experience required for this role to be successful in this role:

• Relevant tertiary qualification or minimum two years’ experience in a similar role.
• Experience in support coordination, client services, or team leadership.
• Strong organisational, communication, and problem-solving skills.
• Understanding of person-centred practice, aged care funding, and the Charter of Aged Care Rights.
• Confident using digital systems and client management platforms.

• Current driver’s licence and reliable vehicle.
• National Police Check, CPR & First Aid certification.
• Flexibility to work across community and multiple service settings.

What DACS Offers

• Competitive remuneration package, including salary packaging (salary sacrifice) benefits.
• Fully maintained vehicle provided as part of the role.
• Opportunity to work with a values-driven, not-for-profit organisation focused on quality, dignity, and person-centred care.
• A well-established and respected provider offering operational stability, clear processes, and consistent service delivery.
• Supportive leadership and a collaborative team environment.
• Ongoing learning, development, and career progression opportunities within a growing NSW service network.

Apply Now
If you are passionate about delivering high-quality, person-centred care and building strong community relationships, we would love to hear from you.
Apply today to join a values-driven organisation making a meaningful difference across the Central Coast.